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2502 N. Main |
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Helpful Info
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Moonwalk Rental Information FAQ Why should you choose Mateos Moonwalk Rentals:? Were Simply The Best !!! Heres why
We always review training and safety procedures with our customers who will be watching the inflatable moonwalk. We will have you to initial and sign a checklist showing you understand the procedures. This may not seem like an important step but it is with proper review you`ll be able to handle these minor crises. Such as : Incase of deflation, Incase of High winds , Emergency procedures, Incase of Rain ,Lightning, and Thunder, WE PRIDE OUR SELF ON LOCAL AND GOVERNMENTAL STANDARDS FOR SECURING OUR INFLATABLE MOONWALKS. The proper securing of an inflatable is very critical step for installation. some states have very little guidelines. you can feel confident that we are aware of and follow the best practices for safety. We take pride in our rental business and providing you with the best maintained equipment. and all the safety procedures so that your event is enjoyable and safe. Below is a list of questions and answer to help you understand our company a little better, like always we are more than happy to help you so please don`t hesitate to call if you have any questions.
Call our office and we will gladly schedule your event. you will need to make full payment to reserve your rental you can pay by phone with a master card or visa. or by stopping by our office at 2502 north main Baytown tx How far in advance do I need to reserve my moonwalk ? We are always taking reservations for rentals. the sooner the better. most people reserve early to ensure they get that special moonwalk Can I cancel my reservation ? Yes, You can cancel your rental you will not receive the rental payment back however you may use the deposit towards another rental within 1 year. Mateos Moonwalk Rentals reserves the right , for safety reasons to cancel in the event of inclement or adverse weather (rain or winds above 15mph) you may reschedule your rental. PLEASE let us know as soon as you know if you need to cancel.
Do you offer delivery Yes We do, there is a $45.00 and up delivery charge, our professional delivery driver and his crew will delivery set up and install and properly stak down the moonwalk and come back and take down the inflatable moonwalk rental. our drivers are highly trained, and will go over with you all the important safety procedures. Can we pick up the moonwalk Yes , we will provide you with proper operating and safety instruction as well as how to set up and take down and roll a inflatable moonwalk. How long is the rental if we pick it up On Saturday you will pick up @ 10am and it`s due back Sunday before 9am Sunday rental are pick up @10am and due back before 6pm that evening Do you rent anything other than moonwalks Yes. we rent moonwalks, water slides ,moonwalk combos, tables, chairs, snow cone machines, popcorn machine cotton candy machine. carnival games. dunk tank. and more Can you provide a attendant for my event. Yes we can. our staff is trained to operate all of our equipment. they have completed a safety training. Are your moonwalks clean Yes they are ! We commit our self to regular cleaning and maintenance for all of our inflatable moonwalks. You can ride by our location every Sunday stating at 9am and see my staff and i out there setting up and cleaning our inflatable moonwalks, Does the moonwalk need Electricity Yes it does a blower attaches to the tube and blows air into the inflatable moonwalk. the blower must stay on at all times. while the children are playing in the jumper. Can you set up a moonwalk on a driveway or other concrete/ paved surface The safest surface to set up a moon bounce would be on grass, the area should be clear of obstacles sharp objects ect. we will place a tarp under each unit for protection from scuffs, rips, and tears .the moonwalk is also staked down or sand bagged down, please let us know ahead of time so that we can bring along appropriate type of anchoring for your event. Moonwalks must never be set up on dirt, sand ,gravel, or rocks .HARD SURFACE CAUSES DAMAGE TO THE BOTTOM OF THE MOONWALK.
How long does it take to set up a moonwalk It takes about 30 min, that includes lying down the tarp, setting up the moonwalk anchoring it down ect.
What are my responsibilities as the renter of the moonwalk Adult supervision is required at all times You as the renter are responsible for all of your guest, you are to follow all operating and safety procedures, and in force them . Can I set up the moonwalk near my pool No. the moonwalks must be set up in a safe area away from the pool, remember the moonwalk is plug up to electricity. water and electricity don`t mix Can I take the moonwalk to the beach No. Moonwalks must never be set up on dirt, sand ,gravel, or rocks .HARD SURFACE CAUSES DAMAGE TO THE BOTTOM OF THE MOONWALK. The sand gets in the seams of the moonwalk and we can never seem to get it all out. so no sand please. Can I keep the moonwalk overnight. Yes.
Do I need a truck to pick up the moonwalk Yes .You will need a truck, We will load the moonwalk in the back of your truck for you. Please make sure you clean out the back of the truck before you come to pick it up. Hopefully I have covered most of your question but if I haven't please call or stop by our office and i will be happy to answer any questions you still have, thank you for taking the time to view and read our website .
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